Soft Collection Services
Professional Early-Stage Debt Recovery
What is Soft Collection?
Soft collection is the proactive management of overdue accounts during the early stages of non-payment. Rather than immediately proceeding with legal debt collection processes, we engage customers through professional communication channels to encourage payment and resolve outstanding balances. This service is ideal for businesses that want to reduce bad debt, improve collections, and maintain strong customer relationships.
Our Soft Collection Process
Our team manages accounts from the due date up to 120 days outstanding through:
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Professional outbound telephone calls
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SMS reminders
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Email communication
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Payment arrangement negotiations
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Follow-up on broken payment arrangements
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Account status reporting and feedback
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Escalation recommendations where required
Every interaction is conducted professionally and ethically, protecting your brand while encouraging prompt payment.
Benefits of Our Service
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Improved cash flow
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Reduced debtor days
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Increased recovery rates
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Professional representation of your business
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Reduced workload for your administration team
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Full transparency and reporting
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Seamless transition to debt collection when required
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Preservation of customer relationships
Flexible System Integration
Option 1: Quick Collect Platform
We manage all accounts on our secure collection system, providing regular reports and updates via our Excaliber platform.
Option 2: Your Existing System
Our team can work directly on your current accounting, practice management, or debtor management system for full visibility in real time.
Escalation to Debt Collection
Should an account remain unpaid after 120 days, it can seamlessly be transferred to our Debt Collection Division for further recovery action. This creates a smooth collection process from early-stage follow-up through to formal debt recovery, without requiring additional administration from your team.
Pricing Options
We offer flexible pricing structures tailored to your business requirements:
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Commission-based collections - Only pay when we successfully collect
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Fixed monthly management fees - Predictable costs for regular account volumes
Our team will work with you to determine the most suitable option based on your account volumes and collection requirements.